Call Centre Operator (Shift Work)
Job Description
- Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
- Manage protocols (such as fire & emergency messages)
- Liaise with other department enquiries and requests
- Manage customers’ feedback
- Make accurate data entry to the CRM System and maintain records.
- Participate in trainings, tests and audits when required.
Pay Package
- Salary: Junior - $2,300, Senior - $2,800
- Yearly performance bonus
- Educational requirements: Min N levels
- Working hours (Shift and rostered)
- Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM,
- Night Shift: 8.30PM to 8.00AM.
- Shift shall be rostered. - With 1 hour of mealtime
- 5-day work week, inclusive of 1 weekend workday
- Work location: Woodlands
General Requirements:
- Able to work independently as well as in a team
- Proficient in MS Excel / office
- Pleasant personality and customer service oriented
- Skills Required
- CRM
- Customer Service Oriented
- Microsoft Office
- Customer Experience
- Interpersonal Skills
- Healthcare Administration
- B2B Accurate Data Entry
Leticia Liow
Recruitment Consultant
RMA Consultants Pte Ltd
EA License No 93C4403
EA Regn No R1433182
