We are seeking an Assistant IT Support Manager who has experience working with both Windows and Linux operating systems, as well as hands-on experience with computer hardware repair. In this role, you will be responsible for providing technical support to our staff, troubleshooting and resolving hardware and software issues, and maintaining the company's IT infrastructure.
Responsibilities:
- Provide technical support to staff, responding to user inquiries and resolving technical issues in a timely manner.
- Troubleshoot and resolve hardware and software problems, including diagnosing and repairing computer hardware issues.
- Install and configure software and hardware, including operating systems, applications, and peripherals.
- Maintain the company's IT infrastructure, including servers, network devices, and other equipment.
- Assist in the development and implementation of IT policies and procedures.
- Manage user accounts, permissions, and access rights.
- Participate in the maintenance and management of the company's backup and disaster recovery systems.
- Document and update IT procedures and policies.
- Stay up-to-date with emerging trends and technologies in IT.
Requirements:
- High school diploma or equivalent.
- At least one year of experience in a technical support role.
- Strong knowledge of both Windows and Linux operating systems.
- Hands-on experience with computer hardware repair.
- Preferably bilingual with excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Knowledge of networking concepts and protocols is a plus.
- Relevant IT certifications are a plus.
