Reporting to the Director, HOD of Eldercare (Active Ageing Centre), the Centre Manager (CM) is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and LBSA.
Responsibilities:
A) Management Role
- Staff Management - Recruit, Manage, Deploy and Develop of Centre staff
- Management Reporting – Provide timely reports to Senior Management, including Management Committee members.
B) Strategic Planning
- Community Outreach - Develop Community Outreach Plan and educate seniors about Active Ageing Programme
- Relationship Management - Develop strategies for asset mapping, fortify existing relationships; identify new community partners, engage and build relationship to garner their support to serve the seniors.
- Volunteer Management - Overseee, recruit, train and develop Volunteer Management Plan
C) Centre Operations
- Key Performance Indicators – Maintain close monitoring of the given KPIs, implement measures to manage volunteers and seniors recruitment, retention and participation data at stipulated timeframe.
- Serving Seniors – Formulate customized guidelines to serve the needs of the seniors; take lead in handling challenging service users
- Community Outreach – Guided by the Master Community Outreach Plan, take lead in the implementation, review and evaluation of the plan.
- Relationship Management - Take lead in engaging community partners, build effective and sustainable partnerships with them to serve the needs of the seniors.
- Programmes and Activities - Lead in regular reviews, planning, implementation and evaluation of programmes.
- Recruitment of Members - Plan promotion and advertisement of AAC programme to seniors in designate blocks on a regular basis
- Volunteer Management - Identify suitable volunteer roles to engage clients or from external individuals to contribute in
- Financial Reporting - Adherence to planned budget, checks and controls and prepare reports in a timely manner,
D) Other Duties
- Any other responsibilities as assigned by Executive Director/HOD/SCM
Qualifications & Requirements:
- Degree or Diploma in the field of Social Sciences (i.e. Social Work/ Gerontology) preferred
- At least 2 years of experience in direct operational roles such as running a social service-related Centre (preferably in the area of Eldercare)
- Prior supervisory experience, with at least 2 staff reporting to him/ her
- Strong stakeholder management skills, able to develop and build relationship with wide variety of community partners
- Knowledge in financial management – adherence to allocated budget and ensure cost-effectiveness
- Strong administrative skills – good documentation and report writing
- Proficient in Microsoft (Word, Excel and Powerpoint)
- Enjoy working with seniors
- Good problem-solving skills
- Strong interpersonal skills, a team player, yet able to work independently.
- Strong communications skills, preferably bilingual.
- Dynamic, quick thinking, adaptable and responsive to change.
- Enthusiastic and self-motivated.
