1 Year (Renewable)
Job Description
- Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
- Manage protocols (such as fire & emergency messages)
- Liaise with other department enquiries and requests
- Manage customers’ feedback
- Make accurate data entry to the CRM System and maintain records.
- Participate in trainings, tests and audits when required.
Bonus Package
- Yearly performance bonus: Up to 1 month of salary
*Salary to be offered
Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.
Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE ‘A’ levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience
Working hours (Shift and rostered
- Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 8.30PM to 8AM
- Shift shall be rostered. - With 1 hour of meal time
- 5 day work week, inclusive of 1 weekend work day
General Requirements:
- Able to speak any 2 languages (English, Mandarin, Malay, Tamil, any other language)
- Able to work independently as well as in a team
- Proficient in MS Excel / office
- Pleasant personality and customer service oriented
Skills Required
- CRM
- Customer Service Oriented
- Microsoft Office
- Customer Experience
- Interpersonal Skills
- Healthcare Administration
- B2B Accurate Data Entry
"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."
