Roles & Responsibilities
Pre-requisites: -
· Excellent customer service, communication and interpersonal skills
· Basic computer knowledge with Han Yu Pin Yin inputs
· Relevant working experience will be an added advantage
Responsible for all the operational activities in the clinic.
Duties at the reception counter include, but are not limited to the following: -
- registration of patients including retrieving and filing of patients’ consultation cards and entering of patients’ details into the computer system
- cashier duties which include reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash.
- taking appointments (where applicable)
- taking phone calls and handling patients’ enquiries.
Duties at the dispensary include, but are not limited to the following: -
- dispensing duties
- regular monitoring of stock and raising purchase orders
- receiving stocks
- month end stock take
Physicians’ assistance duties include, but are not limited to the following: -
- checking and ensuring that treatment rooms are fully equipped at the beginning of the day
- assists physicians or chaperon male physicians when they are carrying out treatment and procedures for female patients.
- identify patient’s needs when they ring the call bells for assistance
- in-between patients tidying of treatment rooms
- ensuring that all equipment are duly switched off at the end of the day
Others: -
- general housekeeping of the clinic including tidying of reception area, dispensary, consultation and treatment rooms.
- administrative duties e.g., petty cash management, sorting and distributing of incoming mails and documents received via courier / dispatch etc.
- perform any other duties that may be assigned from time to time
