At Experimental Drug Development Centre (EDDC), our goal is to discover and develop novel therapeutics by working collaboratively with public sector and industry partners.
EDDC now has an opening in Business Operations team at EARO (EDDC Academic Research Organisation), a fee for service arm of EDDC. This is an exciting opportunity to apply and sharpen project management, business development and operational aspects of service delivery.
The successful candidate will work with EARO business operations, scientific team members and billing partners to interface with clients for scientific service delivery that adhere to established processes and international standards as well as provide great client satisfaction.
Job Description:
- Manage day-to-day business operations of EARO
- Respond to customer service enquiries & liaise with customers and project teams on project needs.
- Manage the setting up of the scope of work, service agreements and collaboration agreements.
- Responsible for pricing and contractual terms negotiations with vendors, clients and collaborators.
- Liaise with EARO’s billing partner on the execution of service agreements and invoicing to customers.
- Liaise with EDDC resource management team and finance partner on EARO finance matters.
- Responsible for management of online system for the booking of equipment access and usage-based billing.
- Develop and present marketing materials as necessary.
- Organise and support marketing events & surveys as necessary.
- Develop, maintain, update and follow processes to ensure compliance with internal EDDC processes and protocols as well as applicable international standards.
- Measure service delivery performance using appropriate tools and techniques.
- Track and maintain oversight of projects and revenue including providing regular updates to leadership on status and forecast.
- Escalate any issues to leadership in a timely manner.
- Any other tasks and responsibilities assigned from time to time.
Requirements:
- Minimum of bachelor’s degree in science with at least 3 years of experience in the field of drug discovery or an equivalent combination of education and experience.
- Familiar with drug discovery concepts, practices and processes.
- Familiar with project management and aspects of fee for service delivery.
- Strong organisation skills, detail oriented and ability to multitask.
- Ability to execute tasks in compliance with multiple processes and international standards.
- Service delivery and customer focus mindset.
- Excellent verbal and written communication skills.
- Strong working knowledge of Microsoft Office.
- Team player with good interpersonal skills.
The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.
