COMPANY DESCRIPTION
Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.
Our core business includes:
- IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
- New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
- Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.
For more information, please visit www.beyondsoft.com.
RESPONSIBILITIES
- Monitor and maintain the stability, availability, and performance of Open Systems and AS/400 environments. Troubleshoot and resolve issues promptly to minimize downtime and impact on business operations.
- Manage and resolve incidents, including root cause analysis and implementing corrective actions. Ensure timely communication with stakeholders regarding the status and resolution of incidents.
- Implement and maintain monitoring tools and processes to proactively identify potential issues and address them before they affect operations.
- Evaluate and manage changes to the production environment, ensuring that all changes are thoroughly tested and documented before implementation.
- Maintain comprehensive documentation of systems, processes, and procedures. Ensure all documentation is up-to-date and accessible to relevant team members.
- Work closely with development teams, business units, and other stakeholders to understand requirements, provide support, and ensure smooth integration of new applications and systems.
- Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of production support activities.
- Ensure all activities comply with internal policies, industry regulations, and best practices.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum of 5 years of experience in AS400 development within the banking industry.
- Experience in the banking or financial services industry, particularly with credit card systems, is highly desirable.
- Strong understanding of system analysis, design, and integration.
- Expertise in application development and maintenance on the AS/400 platform.
- Ability to work independently and as part of a team a fast-paced environment.
