Job description:
- Fulfill orders and exceed customer expectations.
- Strategize and execute online campaigns across multiple e-commerce platforms to boost sales.
- Maintain and optimize online portals, including campaign execution.
- Ability to design basic platform layouts; experience in basic design is a plus. Enhance website usability and design.
- Monitor e-platform functionality and conduct regular website checks.
- Analyse e-commerce KPIs and past performance to enhance marketing effectiveness.
- Evaluate partnership opportunities with all platforms and maintain good communication with platform account managers.
- Drive e-commerce sales growth through innovative marketing initiatives.
- Generate new ideas for online platform campaigns, such as TikTok livestreams with dynamic activities, and assess competitor activities.
- Coordinate with Finance and Sales teams for reconciliation and alignment of sales targets.
- Provide support to walk-in customers originating from the online platform.
Job requirements:
- Diploma/Degree or relevant sales experience required, with proficiency in Excel for calculations, data linking, and other Microsoft Office applications.
- Must have 1-2 years of experience with e-commerce platforms such as Tik Tok, RedMart, Shopify, Shopee and etc., and be fluent in English and Mandarin for customer support.
- Positive attitude, ability to multitask, and self-discipline are essential, along with experience in web merchandising, retailing, market analysis, and website management.
- Should be self-motivated, able to work independently, and possess excellent communication skills.
