PURPOSE OF THE JOB
Provide professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints. Support the IKEA for Business Sales Support Specialist in initiating business development activities, including establishing, verifying leads, and following up through multi-touchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers’ needs in all touchpoints.
RESPONSIBILITIES OF THE JOB
- Contact (via phone call and email), qualify and maintain all incoming inquiries via the designated IKEA for Business website before assigning the enquiries to the B2B operations team or other respective business units.
- Contact (via phone call and email), qualify and maintain all incoming inquiries via email and/or contact number before assigning the enquiries to the B2B operations team or other respective business units.
- Maintain communication with new business leads and ensure that the client’s concerns are addressed promptly throughout all touchpoints.
- Pair appropriate visual materials when communicating with leads via email.
- Maintain and update the existing CRM and customer record/s.
- Support the IKEA for Business Sales Support Specialist during face-to-face meetings with business clients in-store or on-site.
