Location:
Gul Circle Singapore
How will you make an impact?
This candidate need to be based in Gul Circle, Singapore to support the highly customized Manufacturing factory with 24 x 7 operation.
What will you do?
- Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries.
- Provide support to Manufacturing, Clean Room, Lab, Office and Warehouse Support.
- To protect the company’s data, tools and information systems.
- Understand and enforces company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility.
- Monitor data center, applications, equipment for uninterrupted IT services.
- Collaborate with Global Infrastructure, application and security to implement company standards as needed.
- Maintain system documentation, IT Inventory and change control logs.
- Ensuring new hire are provided with the required hardware on time before the new hire on board.
- Diagnosing PC / Hardware faults and supply solutions as required.
- Assisting in the updates of software patching as required e.g. Anti-virus and Windows Server Updates.
- Work with vendors and deliver scope of work or agreement.
- Keeping system documentation up to date including hardware/equipment assignment listing and mobile listing.
- Assisting technical staff in the event of Major incident or critical system failures.
- Assisting employees with software and hardware issues e.g. Microsoft Office, printers, mobile and other business applications.
- Contribute to and follow global IT standards, IT security and procedures.
- Work with regional and local IT Teams on global and local IT projects.
- Assist to provide the Annual Operating Plan for the next year IT Expenses. (Who will get replacement Laptop that due after 4 years & 5 years for Desktop)
- Purchasing computers and peripheral from IT Suppliers.
- Occasional travel to the other branches as required.
- Will need to be on call during non-office hours to support 24 x 5 and alternate Saturday production line.
- Other duties as assigned.
Education:
Bachelor’s degree in IT or equivalent experience.
Experience :
- 5+ years of IT professionals experience in a fast-paced, MNC company environment.
- Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)
- Strong interpersonal, good working attitude and spirit to help users.
- Broad knowledge of hardware, software, desktop support and IT security is required.
- Hand-on Experience in Server Room Support and Client Desktop Support.
- Working experience in Manufacturing environment and on call duty.
- Some Knowledge on network and Servers are required. (We have internal Network & Server Team).
- o Mount Cisco Router/Switch/ Dell Server.
- o Setup UPS alerts and Server Contingency planning.
- o Basic Server OS installation and RAID setup.
- Minimum 4-5 years’ experience in IT Site Support/Service Desk Level 3/ Desktop Support.
- Microsoft SCCM knowledge for software distribution and computer formatting skills using it.
- Knowledge in IT ticketing System like Remedy and ServiceNow is needed as we will be working according to ticket SLA.
- Some knowledge in Manufacturing application, Oracle R12, E1 or SAP is bonus as Site Support will be 1st level support before escalating to Application Team
- Note: Open for Singapore Locals Only
