Job Summary:

We are seeking an experienced Floor Supervisor to oversee daily operations and ensure exceptional customer service. The ideal candidate will lead the floor staff, manage workflow, and maintain a positive and efficient work environment.

Key Responsibilities:

· Staff Management: Supervise and coordinate floor staff to ensure smooth operations.

· Customer Service: Ensure customers receive prompt and courteous service at all times.

· Training: Train new employees and provide ongoing coaching to team members.

· Problem-Solving: Address and resolve any customer complaints or operational issues.

· Inventory Oversight: Monitor stock levels and coordinate with management for replenishment.

· Compliance: Ensure all staff adhere to company policies and safety regulations.

· Scheduling: Assist in creating staff schedules and managing shift coverage.

· Reporting: Provide regular updates to management on floor activities and staff performance.

Qualifications:

· Previous experience in a supervisory role, preferably in [industry, e.g., hospitality, retail].

· Strong leadership and communication skills.

· Ability to multitask and work under pressure.

· Excellent problem-solving abilities.

· Flexibility to work various shifts, including evenings and weekends.

· Positive attitude and team-oriented mindset.