Key Skills:
• Excellent written and oral communications
• Organized and methodical
• Strong analytical skills
• Identify and recommend process improvements to improve efficiency and effectiveness
• Ability to derive actionable outcomes from data
Job Objectives
IT Operations Service Support Analyst for IT Infrastructure Platform Services department's Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.
Key Responsibilities
· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access
· Work closely with hiring/line managers to manage the on boarding and off boarding of staff
· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.
· Other improvements and automation initiatives to improve existing process and functions.
· PPM management and reporting
· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension
· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
· Support other operational resources managing Reporting & Analytics deliverables.
· Manage and support floor logistics.
· Maintain seating plans for GIPS occupied floors.
· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments
· Ensure process documents are organized, updated and maintained on sharepoints or shared folders
· Support with transformation initiatives when required.
· Support employee engagement initiatives, eg. training and special projects/assignments
Key Requirements (Must Have)
- Proficient in Microsoft Excel with VLOOKUP and running macros
- Familiarity with vendor and invoice management processes
- Proficient in using PowerPoint for creating presentations and reports
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Strong written and oral communication skills
- Organized, methodical and detailed
- Able to multitask and handle multiple priorities
- Able to work independently and in a team
- Dedicated and hardworking with high degree of accountability and integrity
- Good follow up in tracking updates from various parties for closure on a week to week basis.
- Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
- Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
- Responsible and takes pride in meeting deadlines.
Desired Skills: (Good to have)
- Experience working on SharePoint Page Design and SharePoint Workflow creation
- Experience creating reports using data dumps/extracts from SharePoint
- Previous work experience in on boarding and off boarding
- Previous work experience in audit, risk and compliance work.
