The Assistant/Operations Manager is involved in the day-to-day operations of the restaurants and maintains safety standards and procedures. He/She is involved in the analysis and monitoring of operational data to ensure potential problems are averted. He/She also oversees the implementation of workflow improvements that may enhance customers' satisfaction, as well as optimise the use of the organisation's resources.
The Assistant/Operations Manager also required to analyse operational data to help improve inefficiencies and to predict operational problems.
The Assistant/Operations Manager is a good communicator and has good negotiation skills. He/She has strong problem solving and analytical skills and may be required to work irregular hours.
~ Design restaurant concepts.
~ Develop a risk management framework, policy and process.
~ Develop and establish financial budget and plans.
~ Develop and maintain business continuity strategies, policies and guidelines.
~ Develop managers and high potential employees through organisational talent capability review.
~ Develop service recovery framework.
~ Drive service quality and customer satisfaction.
~ Establish and maintain strategic business partner relationships.
~ Establish business continuity processes.
~ Establish business strategies for the business function.
~ Establish operational plans for the business function.
~ Facilitate innovation and lead managers to manage change.
~ Facilitate innovation process within the organisation.
~ Lead managers to develop organisational and governance strategies.
~ Manage compliance with food and beverage hygiene policies and procedures.
~ Manage revenue management.
~ Oversee cost controlling and food purchasing activity.
~ Plan and develop menus for food service establishments.
~ Provide leadership during crisis situations.
~ Strategise service operations.
