Key responsibilities:
1. Service Performance Management:
- Maintain and analyze weekly service performance reports to monitor key performance indicators (KPIs).
- Identify trends, challenges, and opportunities for improvement in service delivery.
2. Administrative Follow-up:
- Coordinate administrative tasks related to ongoing service operations, ensuring timely resolution of issues.
- Liaise with internal departments to facilitate communication and streamline processes.
3. Trade Route Development:
- Conduct research and analysis on potential new trade routes, assessing market demand, competition, and feasibility.
- Prepare reports and presentations to support decision-making for new service launches.
4. Collaboration and Communication:
- Work closely with sales, operations, and customer service teams to ensure alignment on service offerings and performance.
- Participate in cross-functional meetings to share insights and gather feedback on operational performance.
5. Data Analysis:
- Utilize data analytics tools to assess route profitability and operational efficiency.
- Prepare detailed reports on trade lane performance, providing actionable insights to senior management.
6. Market Research:
- Stay updated on industry trends, regulations, and competitive landscape to inform strategic planning.
- Engage with partner to gather customer feedback.
7. Documentation and Reporting:
- Ensure accurate documentation of trade routes, service agreements, and performance metrics.
- Regularly report findings and recommendations to management to support strategic initiatives.
