Job Description:
- Provide quality customer service.
- Handle outbound and inbound calls politely and efficiently.
- Manage feedback and complaints from residents, liaising with relevant departments and escalating unresolved issues.
- Collect payments via various methods (cash, nets, credit card)
- Handle permit and waiver applications and appeals.
- Perform administrative tasks like preparing letters, mailing, and maintaining records.
- Prepare end-of-day reports
- Be ready to assist at the call center, cashier, or reception when needed.
- Perform any other duties assigned by the supervisor
Requirements:
- Minimum GCE N/O/ NITEC/ higher NITEC or equivalent qualifications.
- At least 1-year of relevant customer service experience in similar roles.
- Good communication (written and verbal), interpersonal and problem-solving skills.
- Proficient with MS Office applications, e.g., Words, Excel, Outlook.
Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
