- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting to
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Point to point enquiries from customer
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Contact Number: 67860100
Email Address: [email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
