Job Responsibilities:
- Coordinate reporting requirements for Sales Cos to enhance the operational efficiency of Contact Centre activities.
- Analyse customer feedback and data to identify trends and opportunities for improvement using logical reasoning and interpretation skills.
- Present insights and findings to management and stakeholders in a clear and structured manner.
- Assist in the execution of customer experience initiatives and projects.
- Collaborate with cross-functional teams, including Online Support, Repair Operations, Marketing, and Information Systems, to ensure a cohesive and effective customer experience.
- Serve as the secretariat for the regional case management platform user committee.
- Undertake other ad-hoc tasks as required.
Job Requirements:
- At least a Diploma in Business Administration, Business Analytics, or a related field.
- Minimum of 2 years of experience in a customer-facing role, with a strong focus on customer service and satisfaction. Experience in a contact centre or regional/multi-location customer experience role is a plus.
- Good organizational skills with the ability to juggle multiple priorities in a fast-paced setting.
- An inquisitive mindset and a strong sense of ownership over responsibilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP) and PowerPoint.
Interested applicants please forward your updated resume to [email protected] or click on “Apply Now” button.
Liang Kai Yan Cayenne (R1874693)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423
