Job Description
About the Role
The General Manager (GM) will oversee the day-to-day operations of a family entertainment center, ensuring a safe, enjoyable, and profitable environment for all guests. This role requires a strong combination of leadership, business acumen, and customer service skills.
Duties include managing staff, scheduling, reporting and managing revenue/assets using established policies and procedures. Assists with planning and budgeting for repairs and upgrades, performs administrative, logistic or other duties as assigned.
Key Responsibilities
Overall Management:
- Oversee all aspects of the center's operations, including customer service, facility maintenance, staff management, and financial performance.
- Develop and implement strategies to enhance the center's profitability and growth.
- Ensure compliance with all relevant regulations and safety standards.
Customer Service:
- Foster a positive and welcoming atmosphere for all guests.
- Train and supervise staff to provide exceptional customer service.
- Address customer complaints and concerns promptly and professionally.
Staff Management:
- Recruit, hire, and train qualified staff members.
- Develop and implement performance management systems.
- Motivate and inspire staff to achieve their best.
Financial Management:
- Develop and manage the center's budget.
- Monitor revenue and expenses to ensure profitability.
- Implement cost-saving measures where appropriate.
Marketing and Promotions:
- Develop and implement effective marketing and promotional campaigns.
- Build and maintain relationships with local businesses and community partners.
- Leverage social media and other digital channels to promote the center.
Facility Maintenance:
- Ensure the center is clean, well-maintained, and safe.
- Schedule and oversee regular maintenance and repairs.
- Manage inventory of supplies and equipment.
Qualifications and Skills
- Bachelor's degree in business administration, hospitality management, or a related field.
- Minimum of 5 years of experience in a management role within the entertainment industry.
- Strong leadership and interpersonal skills.
- Excellent customer service orientation.
- Strong financial and analytical skills.
- Proficiency in Microsoft Office Suite.
- Ability to work flexible hours, including weekends and evenings.
