Responsibilities:
• Engage with clients to understand their travel preferences, budget, and desired cruise experiences.
• Assist clients in selecting and booking cruises based on their needs.
• Handle the end-to-end reservation process, including payment processing, seat assignments, and any special requests.
• Coordinate pre-cruise and post-cruise arrangements such as hotel stays, excursions, and transfers.
• Provide exceptional customer service by responding to client inquiries and resolving any issues related to bookings or travel plans.
• Maintain communication with clients from booking until post-cruise follow-up
• Stay updated on various cruise lines, ships, itineraries, promotions, and offers.
• Promote cruise packages and upsell additional services such as excursions, dining packages, or travel insurance.
• Achieve sales targets and contribute to the company’s growth by generating leads and closing sales.
• Maintain accurate records of bookings, payments, and client information.
• Collaborate with cruise lines for smooth coordination of client bookings.
• Provide clients with detailed travel itineraries, embarkation instructions, and travel tips.
• Assist in resolving any travel-related issues or changes (e.g., delays, cancellations).
• Perform other ad-hoc assignment and project as and when necessary.
Requirements:
• 1-3 years of experience in the travel or tourism industry, preferably in cruise sales, travel agencies, or a similar customer service role.
• Prior experience with cruise bookings or working with cruise lines is a plus.
• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to manage multiple bookings and clients simultaneously.
• Sales-driven, customer-focused, and results-oriented.
• Flexibility to adapt to client needs, which may require occasional after-hours communication.
• Possess good working attitude and have a strong sense of responsibility
