Description - External
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As a Performance Leader for Singapore Collections, the successful applicant will be accountable for managing 3rd party collection partners in Singapore servicing Call & Collect, Legal and other Specialty portfolios. The candidate will be responsible for maximizing collections effectiveness and minimizing operational risk. Working closely with and under the guidance of the Collections Manager and Director for JAPA, the incumbent will be results focused and will provide ongoing support and guidance to agency partners, conduct performance reviews and meet collection performance and governance expectations.
Responsibilities
As the successful candidate you will:
• Adopt A hands-on approach to oversee/optimize agency performance.
• Partner with agencies to identify opportunities/ root cause, implement and monitor solutions to improve overall performance
• Demonstrate Strong analytical skills to understand key performance drivers and drive collections effectiveness
• Ensure that the partner is audit ready 24/7 and drive compliance to regulatory and AXP requirements
• Collaborate with agencies and internal partners for completion of all Agency audits including POMT, TLM, TSM, GCM etc. and timely remediation of findings
• Engage with partners in hiring, training and developing talent. Ensure timely completion of all essential trainings
• Conduct regular site visits and telephone reviews of performance & governance
• Document daily, weekly and monthly engagement actions with outside agencies
• Implement and maximize the usage of collection treatment tools/strategies
• Collaborate with teams across Global Collections and leverage best practices to deliver strong performance
• Develop and maintain positive working relationships with teams within GCFN as well as other business unit’s i.e. Risk management, GCO, Compliance etc.
• Self-directed and passionate about driving results with experience in credit / collections operations essential. Preferably, experienced in working with 3rd party vendors
• Knowledge of court systems, litigation and court management highly desirable however not essential
• Excellent analytical and problem-solving skills - to gain insight and act from analyzing data
• Ability to partner directly with 3rd Party agencies to drive results
• Proven ability to lead, influence, and contribute at various levels of the business
• Flexibility to operate in a Global environment spanning multiple geographies and time zones
• Strong verbal, written and inter-personal communication skills to maintain strong relationships within and outside AXP
• Ability to effectively multitask and work in a fast pace, dynamic environment
Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
