COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.
Job Responsibility
- Assist the Executive Housekeeper in ensuring all cleaning standards are met and guest rooms and public areas are cleaned efficiently.
- Oversee, guide, and train housekeeping staff to ensure the best performance and adherence to hotel standards.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance meet the hotel standards.
- Assist in monitoring and maintaining inventory levels for linens, cleaning supplies, guest amenities, and other housekeeping essentials.
- Address guest complaints and feedback related to cleanliness and housekeeping services promptly and professionally.
- Coordinate with Executive Housekeeper in creating staff work schedules, ensuring adequate coverage during peak times or employee absences.
- Train new staff members and provide continuous training for existing staff on new cleaning techniques, products, and equipment.
- Ensure the housekeeping team follows all safety protocols and uses personal protective equipment as required.
- Assist in managing the department budget by careful planning and utilization of expenses for staffing, laundry, cleaning supplies, and other related expenses.
- Recommend process enhancements to improve efficiency and guest satisfaction.
- Coordinate with other departments like maintenance to ensure rooms and public areas are in perfect condition.
- Generate reports concerning room occupancy, housekeeping efficiency, and issues to senior management.
Job Requirements:
- Diploma or Degree in Hotel Management or a related field.
- Three years of experience in hotel housekeeping, with supervisory experience being a plus.
- Strong organizational and leadership skills.
- Familiarity with cleaning products, tools, and best practices.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in relevant computer software, including Knowcross and Opera Cloud
