COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for SMU Executive Development (SMU ExD).
- Project Management (60%)
- Take a supporting role in the team on the overall project management and programme delivery on assigned programmes from the design, communication plans, induction through to completion. Ensuring the tasks, quality and deadlines are met for each programme.
- Provide high-quality customer service to external and internal stakeholders and high-quality engagement with clients and participants.
- To facilitate good communications with clients and participants on pre-course preparations, in-class activities, evaluations and other essentials till completion of all modules.
- Support our Programme/Client Directors during debrief, suggesting improvements and enhancements to achieve optimal holistic programme experience for the client.
- Deputise for another Programme Management colleague during her absence as required.
- Contribute to the general morale and professionalism of the SMU-ExD team.
- Data Management and Process Improvement (40%)
- Identifies user needs and articulates clear user requirements relative to data management and analytics in discussions with IITS or external vendor.
- Establishes record and database management processes across the organization. Sets Database Administration Processes, to align database administration with overall strategic business strategy.
- Supports the design, maintenance and implementation of the databases to improve performance.
- Advises the business on database administration related issues.
- Generates new reports and extracts valuable insights from data.
- Partners swith data engineering team to advise on database capabilities.
- Reviews and maintains database related policies, guidelines, standards.
- Coordinates the design, release and deployment of systems with cross-functional team dependencies and impacts to the infrastructure.
- Identifies process improvements in internal and external work processes with automations and/or system integrations.
- Participates in Enterprise Database System Planning (i.e. database infrastructure design, planning and implementation).
- Bachelor's degree in with 3 years of working experience in relevant related field.
- Preferably 1 year's experience in basic data analysis, manipulation, using Microsoft Power BI or other visualization.
- At least one year's experience in database development, web-based reporting systems or management information systems, will be an advantage
- Good communication (written and verbal), and interpersonal skills to engage with our internal and external stakeholders.
- Experience in system development, database design and programming, using online/new technologies for knowledge sharing, collaboration, and systems support.
- Resourceful and meticulous in handling multiple issues concurrently while managing tight deadlines effectively.
- Able to work with data to interpret and generate reports.
- Demonstrate the ability to multi-task and work independently and in a team setting.
- Excellent organizational skills, with a meticulous nature and a keen attention to detail.
- Keen on process improvement and efficiency.
- Proficient in MS Office applications (Word and Excel).
- Able to start work immediately.
https://exd.smu.edu.sg/
OTHER INFORMATION#LI-XL1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
