About this role:
Wells Fargo is seeking a Senior Business Relationship Support Specialist to join our growing team in Singapore.
In this role, you will:
- Primary servicing responsibility for India market customers but will cover other geographies subject to business requirement
- Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
- Assist with components of audit or compliance reviews and exams
- Maintain policy manuals and Business Continuity Plan documentation
- Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
- Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
- Solve issues with various operations centers, internal bank departments and outside vendors
- Identify prospective opportunities to market and oversee non credit products to new or existing customers
- Prepare presentations, materials and serve as a subject matter expert for the department
- Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
- Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
- Provide new hire and ongoing systems, processes, policies and procedures training
- Train and mentor less experienced Relationship Associates
- Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
- Make decisions on complex customer issues and problems
- Partner with customer service manager to resolve issues and provide status updates on implementations
- Collaborate with executives, management, relationship managers and other internal partners or business lines
- Mentor to less experience individuals and may assist with their development
Required Qualifications:
- 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
- Excellent English verbal and written communication skills
- Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
- Exhibit strong attention to detail and organization
- Proficient with MS Office applications (Word, Excel & PowerPoint)
- Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.
- Excellent English verbal and written communication skills
- Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
