- Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
- Engagement with Client.
- Manage post implementation support whenever required.
- Use creative and innovative solutions to solve client problems.
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Development or customization of application development codes.
- Write the code that you are proud of and the code must be maintainable and testable
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
REQUIREMENTS
Technical Skills:
- Expertise in Cisco CVP IVR development and maintenance using Callstudio, with experience managing production systems.
- Strong proficiency in Java for developing applications, particularly for IVR and Cisco Finesse.
- Experience in designing and integrating RESTful APIs.
- Basic knowledge of Cisco Finesse Gadget customization.
- Proficiency with MS SQL and MariaDB databases, with strong skills in SQL query development and relational database modeling.
- Experience with Spring Boot (preferred) and Node.js for backend development.
Development Experience:
- 2-5 years of software development experience in Java.
- Familiarity with source code management tools and the Software Development Lifecycle.
- Experience working within Agile methodologies.
Preferred Background:
- Experience in a Contact Center environment or with System Integrators (preferred).
- Knowledge of emerging technologies and the ability to propose their adaptation in projects.
Soft Skills:
- Excellent communication skills, with the ability to present and demonstrate solutions to clients effectively.
- Strong analytical and troubleshooting skills.
- Ability to work independently and as part of a team in handling support cases.
- Self-starter attitude with a willingness to adapt to new areas and deliver quickly.
- Flexibility to work extended hours and weekends as required.
