Salary up to S$3200
Working Days & Hours: 5 days, 8am - 5:30pm
Working Location: Depot Road
Job Overview:
- In this role, you will serve as a key partner to our clients, providing timely and accurate advice regarding benefits and claim reimbursements. You will take on a supervisory position, responsible for managing a team of Customer Service Officers.
Key Responsibilities:
- Lead a team of Customer Service Officers to ensure timely and accurate responses to inquiries received via email and telephone.
- Understand relevant policies and provide guidance to team members on complex cases.
- Address escalated cases and perform service recovery when necessary.
- Collaborate with stakeholders to ensure comprehensive service delivery.
- Conduct quality assurance checks to maintain high service standards.
- Analyze data to identify trends and propose initiatives for improving service delivery.
Requirements:
- Degree in Business Administration, Human Resource Management or related field.
- Experience in customer service-related fields.
- Strong analytical skills.
- Knowledge of SAP-HR is a plus.
Brandon Lim | EA Registration No: R21102894
EPS Consultants Pte Ltd| 95C5630
