Description:
- Working hours: 5/5.5 Days
- Commitment period: Minimum 6 months (Convertible/Extendable)
- Location: Kallang Pudding Road
- Basic salary : $2290 + Shift Allowance $100
Roles & Responsibilities:
- Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
- Escalate cases that do not fall within FAQs to the relevant and correct parties.
- Follow-up on outstanding cases and perform call-backs to customers if necessary.
- Consistently deliver excellent quality service to our customers to achieve customer satisfaction
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Data entry and other ad-hoc duties assigned
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Gisalle Lim
Registration Number: R23115299
EA Licence No.: 06C28 59 (MCI Career Services Pte Ltd)
