- Greet and serve customers, guide customers to their tables
- Present menus, efficiently take customer orders including any special requests
- Offer menu, wine recommendations upon request
- Provide information when asked (e.g. ingredients, portions or potential food allergies)
- Ensure orders are correct and delivered promptly
- Effectively communicate with Kitchen staff on order details
- Input order into POS system
- Check dishes and kitchen ware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a cleanliness and tidiness at the dining area
- Maintain the table setting by clearing courses as completed, replacing utensils and cutlery, refreshing water glasses
- Check and process cash and credit card payments
- Handle customer complaints in a polite and professional manner
- Discuss with Kitchen staff and review daily specials, changes on the menu and requests made for reservations
- Maintain up-to-date working knowledge of menu items and daily specials
- To work independently and be a team player
- Comply with safety, health and hygiene policies and procedures
- To carry our ad-hoc duties as assigned
- To always strive towards best customer satisfaction ensuring customers are satisfied with their food order, Beverages and service
- Other ad-hoc duties as assigned
x
