Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 12 countries with more than 700 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace, and the nonprofit sector.
Most recently, Eventex honoured FIRST as one of the Top 150 Event Organizers & Agencies in the USA, while Chief Marketer listed FIRST among their “200 Top Marketing Agencies" for both 2022 & 2021, and Special Events recognized FIRST as one of their “50 Top Event Companies” at the end of 2020. Crain’s New York Business included FIRST in the Top 100 “Best Places to Work in NYC” for 2020, and The London Stock Exchange Group once again listed FIRST as one of ‘1000 Companies to Inspire Britain’ in 2020.
FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture.
Learn more at www.firstagency.com
Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.
And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.
A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:
- A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
- Creative teams that enjoy challenging work with an ability to make an impact on those around them.
- An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
What You Would Get To Do
- In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.
- For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create an efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis.
Your Contributions
- Operate event production equipment including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller
- Provide feedback to facility Team Lead on event production equipment usage and efficiency including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller
- Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space
- Identify to Team Lead new and alternative ways of approaching FIRST’s technical production offering to clients
- Manage client expectations on production challenges, proactively providing solutions
- Coordinate and support building of staging and A/V set up on-site as required
- Perform day-to-day housekeeping and maintenance of a hi-tech conference venue
- Provide full event production support including but not limited to forwarding slide decks, video playback, live stream coordination, graphic support, multi camera operation,
- Basic editing of video footage to provide clients with recordings of their event
- Coordinate with systems engineers on troubleshooting and incident resolution
- Provide white glove customer service to clients and stakeholders
What We Are Looking For
- Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.
- 3+ years’ experience within the technical event production/broadcast environment
- Bachelor’s Degree preferred but not required
- Must be fluent in English
- Ability to work onsite
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
- Full understanding of audio visual technology and advancements including lighting, audio/video output, rigging and power
- Proficiency with LED walls and WATCHOUT, is highly preferred
- Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks; Final Cut ProX; Keynote; Google G-Suite; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite desks, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, PlaybackPro, and Clear-Com systems, Meyer Galileo.
- Proficient in the technical delivery of high-quality events
- Video output experience with strong technical understanding of systems
- Experience operating event production systems
- Excellent communication and customer service skills are a must to build and maintain relationships
- Ability to prioritize while adhering to critical project timelines in a fast-paced environment
- Experience managing day-to-day changes at every level of detail
- Ability to manage many projects at once with varying levels of production
- Knowledge of PTZ cameras and controllers
- Knowledge of livestream/ broadcasting (especially streaming to the internet)
Administrative and General
- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
- Build excellent relations with the team, clients, vendors, and key venues through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter
- Work on ad hoc requests as required, typically during quiet time
