Technical Support:
Provide technical assistance for hardware, software, networking, and other IT-related issues as well as change request, upgrades and migrations.
To handle complex issues and coordinate problem resolution
Document technical processes, procedures, configurations and regular reporting
Conduct regular audits of IT systems and infrastructure to identify vulnerabilities, inefficiencies, and areas for improvement.
Develop and maintain documentation, standard operating procedures (SOPs), and knowledge base articles for IT support processes.
Provide mentor for internal IT team, providing guidance, regular training, and oversight to ensure high-quality support services.
Solution Design and Architecture:
Design end-to-end IT solutions encompassing infrastructure, applications, and integrations.
Develop architecture diagrams and systematic drawings
Define technical standards, guidelines, and frameworks for solution development and implementation.
Technology Evaluation and Selection:
Evaluate and recommend technology stacks, platforms, and tools that best fit solution requirements.
Stay updated on emerging technologies and industry trends to drive innovation and continuous improvement.
Prototyping and Proof of Concepts (POCs):
Develop prototypes and POCs to validate design concepts and demonstrate feasibility.
Identify and mitigate technical risks through proactive experimentation and testing.
Stakeholder Communication and Presentations:
Present solution proposals, architecture designs, and technical recommendations to stakeholders.
Communicate complex technical concepts effectively to non-technical audiences.
Project Management:
Project managed to define project scope, timelines, and resource requirements.
Assist in project planning, estimation, and risk assessment related to IT solution implementation.
Collaborate with external parties including contractors, developers, engineers, and operations to ensure alignment and integration of IT solutions.
Quality Assurance and Best Practices:
Ensure adherence to quality standards, best practices, and IT governance frameworks (e.g., ITIL, COBIT).
Conduct reviews and assessments to optimize IT solutions for performance, scalability, and security.
Requirements
Minimum Degree in IT
Minimum 5 years of experience
