Job Summary:
- You will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.
- This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to:
- Payments, domestic and cross border
- Financing
- General Ledger
- Accounting
- Financial reporting for local regulator or Head Office in Paris, France.
- The solutions are built and supported in Paris and in Singapore.
Responsibities:
- Manages user requests & incidents in a timely manner
- Prioritizes User requests based on their urgency, their criticality and their context.
- Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
- Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
- Ensures Daily support tasks
- Ensures sanity checks are performed (morning, evening) and on-calls duty
- Contributes to change requests, urgent data modifications and INTPRODs executions
- Escalates issues if need be, but remains the main point of contact for the user
- Pushes for sustainable resolutions and sustain knowledge management
- In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
- Contributes to major incident reports and post-mortems when required
- In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
- Keeps the support documentation up-to-date
- Acts as the IT Run preferred communication channel with all stakeholders
- Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
- May extend activities to complementary tasks like Testing or BA if part of the squad.
- Incident communication
- Problem follow-up
- Transversal coordination of key initiatives.
- Skillfully translate technical issues in layman terms which is understandable and relatable with Business and Operations.
Requirements:
- Min. 4 year’s experience in application support, with exposure in Banking industry would be advantageous.
- Solution oriented, business focused with a mindset to constantly improve production quality and stability
- Possess basic technical skills e.g. SQL, Unix,Microservices, CI/CD tolls , Batch monitoring tools etc.
- Experience in backoffice domain is required ( SWIFT, Accounting, reporting etc)
- Have Strong knowledge on Domestic & Cross border payment flows.
- Have hands-on experience supporting payment related applications.
- Strong investigative approach to issues in order to perform root cause analysis.
- Excellent analytical skills
- Able to multi task and manage stress while maintaining empathy for end users.
- Exposure to Monitoring tools & Automation.
- Good communicator and have managed Operations & Business.
- Problem-Solving mindset with orientation towards Continues Improvement.
- Functional knowledge of similar kinds
- Good communication skills that is able to translate technical issues in layman terms in relation to Business & Operations
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
