Product area
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Job description
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Qualifications
Job responsibilities
- Collaborate with cross-functional groups such as Engineering, Business and Legal to drive projects that increases users' safety and provide better online experience through Google Ads.
- Conduct complex queries and analyses, build visual models, and construct presentations on abuse trends to aid in fraud prevention and influence change in existing abuse detection systems without compromising advertiser experience.
- Conduct investigations to catch fraudsters, enforce our product policies, learn scam patterns/ trends and identify product vulnerabilities and proactively identify automation and efficiency opportunities and drive solutions through analysis.
- Provide periodic on-call coverage and address escalations from both internal and external stakeholders within established service level agreements
- This role will be exposed to graphic, controversial, or upsetting content.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Experience in data analysis, SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
- Ability to work non-standard, on-call rotation work hours, including weekends.
Preferred qualifications
- Master's or PhD degree in a quantitative field like engineering, computer science, mathematics, or statistics.
- Experience with fraud or policy investigations, fraud risk management, Internet advertising, or e-commerce.
- Experience in roles related to business analysis, statistical analysis/machine learning.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
