Job description:
- Implement, commission, and provide training on the company's products for customers. Set up necessary network and Wi-Fi infrastructure.
- Address level 1 customer support inquiries through inbound calls, emails, and on-site assistance in a professional manner.
- Analyze and clarify technical inquiries from customers, troubleshooting and resolving any issues that arise.
- Communicate customer feedback, patch requirements, and diagnostics clearly to the Product Development team when needed.
- Participate in daily support meetings to update the team on new issues and the progress of resolutions.
- Manage support cases to ensure all issues are accurately recorded, tracked, resolved, and followed up on in a timely manner.
Requirement:
- Min. 1 year relevant experience
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd | EA License No. 20C0270
TEY WEI JIAN | EA Registration No. R24120855
