- Consistently offer professional, friendly and engaging service
- Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
- Handles guest feedback, ensures follow up
- Develop close relationships with guests to encourage loyalty
- Ensure guests receive a warm and friendly welcome
- Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
- Ensures that guests receive a warm and personal welcome from the team
- Identify and develop existing policies and procedures to improve the guest experience
- Review all arrival and VIP reports to ensure all special requirements are met or exceeded
- Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
- Establishing a strong working relationship with the Executive Chef and kitchen team
- Generating monthly reports, ordering beverages and completing stocktake
- Minimum 3- 5 years of related experience preferably in the Hotel industry
- Mature, energetic, assertive, independent and a team player
- Strong leadership skills with excellent interpersonal and communications skills
- Perform other reasonable duties assigned by the Management.
Only shortlisted candidates will be contacted.
