Job Purpose:
You will oversee end-to-end policy services activities (e.g. billing processing, etc.) and give advice and lead the Business Processing team to achieve the overall Department's target
Responsibilities:
- Handles escalation and communication with policyholders and intermediaries
- Actively participate in departmental projects and initiatives; Provide in-depth practices and business logic as business representative
- Review, refine and implement processes / guidelines to improve the business flow and efficiency of the team
- Carry out tasks / actions without precedent events independently
- Set the direction of process improvement through projects and initiatives including collaboration with other sections
- Handle business processing related enquiries from third parties like clients, intermediaries, TPA and other departments
- Review and implement new SOPs, incorporating changes due to compliance and new ways of working
- Lead and coach multiple teams of Business Processing staff for day-to-day business activities and operations
- Pro-actively allocate resources based on business priorities
- As part of the leadership team, work with key stakeholders to proactively shape the organisation’s culture and conduct environment that is aligned to the organization’s Core Values
- Champion culture and conduct behavioral expectations within the Department/ Division
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlights any potential concerns/ risks and proactively shares best risk management practices
Requirements:
- Degree holder
- Preferably at least 5 years working experience in Group Insurance Business Processing role
- Brings along experience in a leadership capacity
- Demonstrates alignment with the organisation’s core values through expected behaviours
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes ownership to improve current state of things and adaptable to embrace new changes We apologize that only shortlisted candidates will be contacted.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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