Job Description:
- Responsible for overseeing the day-to-day operations of the service delivery team.
- Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
- You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.
- Oversee the day-to-day operations of the service delivery team.
- Ensure timely delivery of services and maintain high levels of customer satisfaction.
- Manage the team's performance and provide guidance and support as needed.
- Collaborate with other teams to ensure seamless integration of service delivery solutions.
Requirements:
- Primary Skill: Service Delivery (operations)
Mandatory skillset:
1. Communication Skill
2. Troubleshooting and Analysis Skill
3. Manage a team of > 5 people before
