Position Summary:
Do you live for unforgettable guest experiences and have a knack for hospitality?
We're on the lookout for an energetic Front of House Manager to lead our guest-focused team at The Foundry, our flagship location and a vibrant collective impact hub. You'll be the driving force behind making every guest feel welcomed, valued, and delighted by our service.
If you share our values of purpose-driven work, community impact, and continuous improvement, show us your hospitality magic and champion a new breed of business that work first towards doing real good in real places, and having a real impact.
Key Responsibilities:
- Lead the front-of-house team to provide a warm, welcoming, and memorable experience for all guests.
- Recruit, train, and manage a dynamic front-of-house team, including servers, hosts, bartenders, and support staff.
- Set and maintain impeccable service standards, ensuring that guests receive prompt, attentive, and personalized service.
- Oversee the reservation system and seating arrangements to optimize table turnover and guest satisfaction.
- Foster clear and effective communication between front-of-house and back-of-house teams to ensure smooth operations.
- Handle guest inquiries, feedback, and concerns with professionalism and a commitment to resolving issues swiftly.
- Possess in-depth knowledge of the menu and beverage offerings, and train staff to provide informed recommendations to guests.
- Ensure consistency in food and beverage presentation and service quality.
- Create and manage staff schedules to meet operational needs and labor cost goals.
- Monitor inventory levels of front-of-house supplies, including glassware, linens, and service equipment.
- Ensure adherence to health and safety regulations, liquor laws, and restaurant policies.
- Collaborate with the culinary team to synchronize service with kitchen operations.
- Implement strategies to enhance guest satisfaction and maximize revenue through upselling and suggestive selling techniques.
- Oversee the planning and execution of special events, private dining, and catering operations.
- Continuously train and develop front-of-house staff to enhance their skills and elevate the guest experience.
- Skillfully manage POS systems, cashless devices, and delivery platform devices.
- Accurately tally sales and cash at the close of each day.
Requirements:
- Proven experience in front-of-house management or a related hospitality leadership role for a minimum of 3 – 5 years
- Strong knowledge of restaurant operations, including service standards, reservations, and guest relations.
- Exceptional interpersonal and communication skills.
- Proficiency in point-of-sale (POS) systems and restaurant management software.
- Knowledge of food and beverage offerings, wine service, and mixology.
- Leadership, coaching, and team-building abilities.
Desired Traits:
- Alignment with Bettr's Social Mission: Share our core values and commitment to using business as a force for good.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Leadership that inspires excellence and teamwork among staff.
- Ability to handle high-pressure situations with grace and composure.
- Attention to detail and a commitment to maintaining a pristine front-of-house environment.
- Problem-solving skills and adaptability to address guest concerns effectively.
Soft Skills:
- Effective communication and collaboration with both staff and guests.
- Exceptional organizational and time management skills.
- Customer-focused mindset and a dedication to exceeding guest expectations.
Attitude:
- A commitment to delivering exceptional hospitality and guest satisfaction.
- Dedication to continuous improvement in service standards and guest experiences.
- Proactive, innovative, and forward-thinking in optimizing front-of-house operations.
Join our team and play a pivotal role in delivering extraordinary hospitality that leaves a lasting impression on our valued guests. Your leadership and commitment to excellence will be instrumental in elevating our establishment as a premier dining destination.
All applications will be treated confidentially. Please write in to [email protected] and tell us why you'd like to be a part of our merry crew.
We regret that only shortlisted candidates will be contacted.
About The Bettr Group
The Bettr Group is a home-grown specialty coffee company founded in 2011, and Singapore’s first certified B-Corporation. Currently comprising Bettr Barista and Bettr Coffee Company, they offer world-class professional coffee education, sustainably sourced coffee products and caffeine driven experiences.
The Bettr Group works to empower lives through a Holistic Training Programme for marginalised women and youth, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever they operate.
The 2017 President’s Challenge Social Enterprise of the Year was awarded to The Bettr Group, and they were also recognised as a Best For The World (Community) organisation from 2016-2019. More at bettr.group
BETTR@WORK
We're a diverse, mad flock of multi-hyphenates... all united behind our purpose of wanting to make the world a Bettr place through the work we do.
Some of us are a little geeky, some are a little OCD and some are all over the place all the time. But we have a lot of get-it-done gung ho and share a collective commitment to bringing the best of our individual super powers to work everyday to keep the Bettr world buzzing.
Bettr Group is an equal-opportunity, non-pigeonholey organisation and Singapore's first certified B Corporation . We have an open door hiring policy, where we offer employment opportunities regardless of educational attainment, work history, or past social barriers.
We're certainly not your average cup of Joe.
