- Manage an efficient team of kitchen and service staff by taking an active interest in their development
- Maintain a high level of customer care as per company standards
- Update menu and wine list
- Recruit, select and train staff that meet set expectations and are suited to work in a customer-oriented environment.
- Create a good working environment and develop subordinates by identifying areas that need training and action to support it
- Orientate and train employees and ensure that everyone has a complete understanding of the company’s policies by using the operations training manual
- Ensure daily opening and closing duties in the outlet are properly executed
- Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method
- Ensure overall store image is maintained and the brand is always well represented
- Communicate daily and act as a liaison between operations staff and management
- Excellent communication skills
- Manage POS system
- Provide coordination and services for both kitchen and service
- Provide suggestions or develop new SOPs to improve operation and employee duties for the betterment of the customers
- Execute any other duties as requested by immediate superiors
- Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office through the roster and DSR report
- Reduce food, beverage and stocks wastage in the outlet
- Managing daily sales transactions and cash flow
- Monitor handling of dining vouchers, discounts, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.
- Manage overall manpower planning, including planning the daily duty roster to ensure optimum use of manpower in the outlet
- Ensure that all the supplies and stocks in the outlet are enough for the day-to-day operations
- Prepare the daily sales report
- Monitor proper ordering, receiving, storage procedures are being followed
- Motivate, guide and train the staff in up-selling of food, beverage and promotional items
- Attend to guest requests and attend to guest complaints as required Resolving this at store level through service recovery.
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