ABOUT US:
iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.
To learn more about us, visit our website at ihubsolutions.com
Job Scope
- Manage reputable clients account
- Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
- Swift handling of customer inquiries.
- Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
- Prompt follow-ups on customer interactions via email.
- Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
Requirements
- Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
- Fluency in English and preferably Mandarin as well.
- Good knowledge of Microsoft applications (Excel, Word, etc)
- Experience working in a customer service focused environment
- Ability to multitask, prioritize, and manage time effectively
- Your unique personality! A great sense of humor is an advantage.
- Fresh graduates are welcome to apply!
What We Offer:
- Staff Health Benefits
- Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
- An administrative job that doesn’t limit you to sitting at a desk the entire day
- Company scooters to move around the warehouse
- Attractive career growth possibilities
- Opportunities for training and development
If this opportunity looks like it is for you, We’d love to hear from you!
