What you'll do
- Work closely with a team of full-time and part-time team members to onboard freelance driver partner accounts to meet operational targets
- Build and maintain long term relationship with drivers by coaching and communicating with the driver partners and getting timely constructive feedback
- Providing support to resolve driver partner general queries and emails via ZOHO and WhatsApp
- Assist in driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund
- Handling of driver partners’ call-back log on onboarding and offboarding processes
- Generate ideas and process optimizations to streamline the daily operational duties
- Exceed individual and Driver Operations team targets & KPIs
What we seek
- Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
- Excellent communication, interpersonal and presentation skills
- Energetic, driven, passionate, proactive, and attentive to details
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
- Min Diploma in Business or related field
