Welcome to FIRMUS. The leading cybersecurity services & consultancy firm. With our 10+ years of proven track record, we help our clients to capitalize on new opportunities, assess and manage their cyber threats and risk to achieve their business growth, through our integrated team of domain experts.
Regardless of role or team, we look for a few key things across all hires here at FIRMUS. Culture is our core and we first and foremost look for individuals who are willing to learn, grow & collaborate. Secondly, we look for fast paced, levelheaded, hustlers who know how to get the job done and get it done right, together.
Job Summary:
The Account Manager is responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for upselling and cross-selling. This role requires the individual to work closely with clients to understand their needs and align company solutions accordingly. The Account Manager will also collaborate with internal teams to deliver high-quality results that meet customer expectations.
Key Responsibilities:
- Client Relationship Management:
- Serve as the main point of contact for assigned clients, fostering a positive and long-lasting relationship.
- Ensure that clients are satisfied with the products and services provided by the company.
- Develop a deep understanding of client needs and ensure timely resolution of issues.
- Sales & Revenue Growth:
- Identify new opportunities within existing accounts for upselling and cross-selling products or services.
- Proactively manage client renewals and work to achieve set sales targets.
- Prepare and present proposals, contracts, and quotes for client review.
- Project Coordination:
- Work closely with internal teams, including project managers, marketing, and technical support, to ensure projects are delivered on time and within budget.
- Manage expectations of clients and internal stakeholders regarding project timelines and deliverables.
- Reporting & Analysis:
- Regularly monitor and report on the status of client accounts, including any potential risks or opportunities.
- Provide feedback to internal teams to help improve service delivery and client satisfaction.
- Strategic Planning:
- Help develop account plans that detail how the company will meet client goals and objectives.
- Contribute to business strategy development based on market and client insights.
Qualifications & Skills:
- Education: Bachelor’s degree in Business, Marketing, or a related field.
- Experience: Minimum of 2 years of experience in account management, sales, or client-facing roles.
Skills:
- Strong interpersonal and communication skills.
- Excellent negotiation and problem-solving abilities.
- Ability to manage multiple accounts/projects simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- Analytical mindset with attention to detail.
Competencies:
- Client-focused with a passion for delivering value.
- Results-driven with a proven track record of achieving targets.
- Collaborative and able to work well with cross-functional teams.
