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Jobs in Singapore   »   Jobs in Singapore   »   F&B / Tourism / Hospitality Job   »   Operations analyst & service support
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Operations analyst & service support

Encora Technologies Pte. Ltd.

Encora Technologies Pte. Ltd. company logo

Responsibilities


· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

· Work closely with hiring/line managers to manage the on boarding and off boarding of staff

· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

· Other improvements and automation initiatives to improve existing process and functions.

· PPM management and reporting

· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

· Support other operational resources managing Reporting & Analytics deliverables.

· Manage and support floor logistics.

· Maintain seating plans for GIPS occupied floors.

· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

· Ensure process documents are organized, updated and maintained on sharepoints or shared folders

· Support with transformation initiatives when required.

· Support employee engagement initiatives, eg. training and special projects/assignments


Requirements (Must Have)

  • Proficient in Microsoft Excel with VLOOKUP and running macros
  • Familiarity with vendor and invoice management processes
  • Proficient in using PowerPoint for creating presentations and reports
  • Independent, proactive and self-starter with excellent interpersonal and communication skills.
  • Strong analytical and good problem solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
  • Strong written and oral communication skills
  • Organized, methodical and detailed
  • Able to multitask and handle multiple priorities
  • Able to work independently and in a team
  • Dedicated and hardworking with high degree of accountability and integrity
  • Good follow up in tracking updates from various parties for closure on a week to week basis.
  • Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
  • Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
  • Responsible and takes pride in meeting deadlines.

(Good to have)

  • Experience working on SharePoint Page Design and SharePoint Workflow creation
  • Experience creating reports using data dumps/extracts from SharePoint
  • Previous work experience in on boarding and off boarding
  • Previous work experience in audit, risk and compliance work.


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