Position
In a challenging and multicultural environment, we are looking for a Support Analyst to join our Risk, Compliance, Referentials & Finance IT (RFI) Department of the company.
The person we are looking for would provide Level 1 and Level 2 support on applications within our scope. At the same time, he/she should be able to manage good relationship with any stakeholder with good verbal and writing communication skills.
Main responsibilities
Within the team, the successful candidate has to:
- Understand the key concepts and methods of support functions within the company. Understand the scope of support within the department.
- Control and maintain healthy environment for the applications within scope.
- Provide Level 1 and Level 2 support with good quality of service and response.
- Be in the forefront of communications and having good relationship with customers and any stakeholder involved.
- Perform duties following a shift organization (Singapore time, Europe time)
Qualifications and Profile
Mandatory Skills:
- Having 6+ years of expertise in application support,
- Having good understanding and exposure to SQL language,
- Having proven experience on issues and root causes analysis
- Having good ability to express and explain with both technical and non-technical terms verbally and in writing,
- Experience in scripting languages (Windows or Unix) and command lines (Linux)
- Experience supporting applications using Kafka and API
- Having good experience in managing incidents, requests and problems resolution,
- Ability to support multiple applications in parallel,
- Experience using Jira, Metis and Confluence tools,
- Experience monitoring CTRL-M jobs,
- Assess priorities and act accordingly
- Understand concepts of IT Production environment and deployment process,
- Understand concepts of ITIL.
Nice to have:
- Experience in application development life-cycle,
- Experience in working with application monitoring and automation,
- Experience in any BI Reporting Tool (SAP BO, MSBI, etc.),
- Exposure to Financial domain applications.
Other Professional Skills and Mindset
- Bachelor degree in IT or equivalent,
- Very good analytical abilities with strong detail orientation; problem solving abilities,
- Ability and willingness to learn and adopt new technologies,
- Be very responsive,
- Proficient written and oral communication, including technical writing,
- Keen to land a helping hand to others, to train junior colleagues,
- Great organization skills,
- Team player mindset,
- Honest, understanding and respect of cultural diversity.
Next Step
Prepare your updated resume and expected package.
Simply click on 'Apply here' or email to [email protected] to drop your resume
All shortlisted candidates will be contacted.
Prasant Sirohi
EA License Number: 91C2918
Registration Number: R22106307
