Job Description:
- Monitor and report on operational performance to ensure high quality service
- Accountable for all branch-wide daily administrative and customer service tasks
- Formulate strategic to optimize operational management systems, procedures, customer service standards, and best practices compliance
- Organize customer service activities and seek out methods to retain customers’ satisfaction
- Establish good cooperation and connections with clients, partners, stakeholders and other departments
- Create SOP for smooth operation across departments
Requirements:
- Diploma holder or university graduate in any discipline
- Proven 2 years experience as Head of Operations or similar leadership position in the education industry
- Proficiency in Microsoft Office Suites
- Willing to travel to different branches in order to oversee the flow of operations
- Able to work on weekends (5 working days including weekends)
- Outstanding communication skills and possess analytical thinking skills
