Job Responsibilities:
- Oversee the proper, efficient, and profitable functioning of the Hotel by managing the Front Office, Housekeeping & Laundry, Food & Beverage, Security, and Engineering departments.
- Prepare both long-term and short-term strategies, along with budget and forecasts, in collaboration with the Executive Committee to ensure the financial and operational success of the Hotel.
- Develop and recommend areas of improvement in operational processes and strategies to the Area General Manager, ensuring continuous improvement in guest services and hotel performance.
- Analyze market trends and proactively adapt to changing guest needs and expectations regarding accommodations, services, and facilities, ensuring that the Hotel remains competitive and relevant.
- Ensure the team works toward achieving ARR (Average Room Rate) and occupancy goals through effective yield management and inventory control.
- Maintain high standards of cleanliness and service by ensuring the Housekeeping Department operates efficiently and within budget while delivering exceptional service in guest rooms and public areas.
- Regularly inspect guest rooms, public areas, lobbies, and other hotel facilities to maintain consistent quality and standards.
Job Requirements:
- Bachelor’s Degree in Business Administration or a related field.
- Minimum of 8 years of relevant experience in the hospitality industry, with at least 5 years in a managerial role overseeing hotel operations.
- Strong leadership and communication skills, with the ability to motivate and manage large teams effectively.
- Excellent problem-solving skills and the ability to adapt to a fast-paced environment.
- Ability to work independently under pressure and make sound decisions that positively impact the hotel's operations and guest experience.
