Job Description
- Process fulfilment of requests through retrieval of information & updates in Bank’s operating systems within specified Service Standard, timely and accurately
- Process requests on Account Maintenance/Updates on customer’s accounts.
- Highlight on operational issues and provide timely escalation to management
- Identify operational risks and implement measures to address/mitigate the risk
- Participate in process improvement in providing ideas/initiatives in digitization and automation
- Establish and maintain effective relationship & partnership with key internal & external stakeholders
- Work closely with various stakeholders in daily activities, understand process frictions and recommend ideas to achieve Design-For-No-Ops strategy
- Liaise and assisting SPF/LEA agency with retrieval of bank information/documents
- Contribute to updates of Process Risk Maps & Standard Operating Procedures
- Timely escalation of any ops/system issue to Team Lead
- Any other ad-hoc assignments from Team Leader to improve the team’s performance
Requirements
- Diploma, A Level or equivalent
- Training will be provided for those without related working experience
- Proficient in Microsoft Office Word, Excel, Outlook, PowerPoint
- High level accuracy level, well-organized
- Knowledge of the bank’s core operating systems and control standards is advantage
- Meticulous, with an eye for details, team player and can do attitude
- Good communication skills verbally and written
Others
- Working Hours: Mon – Fri (8.30AM – 6PM)
- Working location: West(Gateway)
- Looking for immediate joiner at the end of October till Dec 2024; potential extension to 2025 based on performance
To apply:
Interested candidates please click ‘Apply Now’ or submit your updated resume in MS Word format to [email protected] stating your availability and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality.
By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
RMA Consultants EA License No: 93C4403
Foo Erin EA Reg No: R2196422
