Job title: Senior System Engineer
Location: Singapore
Terms: Full-Time
About the role:
As a Senior System Engineer at the organization, you will be integral to our ITE Systems Operations team, maintaining and monitoring the organization’s systems, incl. cloud services to ensure the systems are available, performing, compliant and secure.
The ITE Systems Operations team also defines, implements and maintains the processes and tooling to do this in the most cost-efficient way.
Responsibilities:
1. Maintains policies and procedures:
· Maintains and deploys the system server and cloud architecture.
· Maintains, test and deploys the procedures for system changes with minimal downtime.
· Maintains, deploys and tests the procedures for backup and failover.
· Maintains and deploys the procedures for life cycle management.
2. Implements and maintains the system(-changes):
· Executes life cycle management by timely upgrading and patching of system components.
· Manage restricted access to systems with appropriate identity management solutions and implementations.
· Work with our vendors to report and replace broken hardware components.
3. Monitors the systems:
· Monitors the availability of the systems.
· Monitors the available capacity and performance.
· Monitors systems security, incl. potential intrusion.
4. Ensures IT-compliance within the area of systems:
· Ensures installation, configuration, policies and procedures meet the IT-security targets, applicable compliance frameworks and specific customer requirements.
· Pro-actively conducts self-assessments and vulnerability scan to gain additional confidence that these targets are met.
· Provides support to audits, by pro-actively collecting any required evidence and providing support within the audit-process.
5. Identifies, installs, maintains and deploys system management tooling:
· Identifies tooling contributing to the cost-efficient installation, configuration, maintenance and monitoring of the organization’s systems and cloud services.
· Implements, configures, and deploys these tools company wide.
6. Provides system engineering support:
· Acts as the to-go person for system management, incl. cloud services company wide.
· Contributes to business projects, infrastructure projects, audits, etc. to provide system management expertise.
· Ensures incidents are solved within SLA’s determined lead time.
· Provides out of office hours system management support where needed
Candidate requirements:
· Bachelor’s degree in IT or related with a minimum of 5+ years of work experience in international environment
· Microsoft Certification
· VMWare Virtual Certified Professional (VCP) (preferred)
· Experience in working in a multi-vendor environment
· Fluent in English, both written and orally
· Detailed knowledge of Microsoft systems and system management
· Detailed knowledge of storage technologies (SAN)
· Detailed knowledge of virtual machines (e.g. VMware)
· Detailed knowledge of integration technologies.
· Detailed knowledge of cloud services (both IaaS, PaaS & SaaS)
· Strong problem-solving skills
· Communication skills
· Independent in own work; take responsibility in projects, but also not afraid to ask for help when needed
· Team player
· Pro-active attitude with hands-on mentality
· Strong discipline; organized and structured way of working
· Attention to detail
· Risk aware; knows how to assess risks and how to communicate these risks to stakeholders
· Quality focus
· Will be participating in after hours on call duty on a rotation schedule basis.
· Occasional travel to company locations
