Manage service point operations assigned
- Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
- Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
- Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
- Ensure that workflows for new and existing services are reviewed, optimised and streamlined.
Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets
- Responsible for devising innovative services to continually improve service levels and delight patients.
Involvement in Campus development workshops and planning.
- Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
- Manage Service Associates (SAs) providing services in service points, as the Reporting officer
- Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
Participate in committees and other tasks as assigned
Requirements
• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry • Healthcare operational experience will be advantageous
• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint
