Roles & Responsibilities
We are seeking an independent, motivated, and results-driven Assistant Manager for the Membership & Certification Department. The Institute of Internal Auditors Singapore is a non-profit professional body dedicated to advancing and developing the internal audit profession in Singapore. We are committed to raising the profile and standing of the internal audit profession and developing internal auditors' knowledge, skills, and expertise. The successful candidate will play an important role in driving our membership plans, cultivating partnerships, and implementing engagement initiatives to enhance the value proposition for our members.
Key Responsibilities:
Essential duties and responsibilities include but are not limited to:
· Manage the intake and processing of new membership applications, including eligibility and take responsibility for the entire process.
· Manage member relations as the primary point of contact for individuals and organisations.
· Coordinate membership renewal processes and reminders.
· Manage the membership database, ensuring accuracy and timely updates.
· Promote certifications to members and assist in the application process.
· Promote corporate membership to new and existing organisations.
· Assist in the development of new products/services to drive the membership department.
· Coordinate logistics, invitations, and communications for events related to membership and partnerships.
· Work closely with the marketing team to create promotional materials targeting both existing and prospective members.
Qualifications and Skills:
• A diploma or degree in business, marketing, or events management and/or with at least 3 years of working experience. Prior experience in an engagement role, events management, or a professional membership body would be an added advantage.
• Experience in developing and managing outreach programmes aligned with the organisation's established goals.
• Proven experience in membership management, partnership development, or related roles, with a focus on launching and implementing new corporate membership programme.
• A proven track record of successful project management and event coordination.
• Adept at defining problems, collecting relevant data, and drawing valid conclusions while delivering excellent customer service skills.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Meticulous and detail-oriented.
• Able to work well independently as well as in a team and meet deadlines.
• Strong time management skills and the ability to efficiently handle concurrent tasks.
• Use of productivity tools (MS Office) and CRM will be required.
