- Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
- Acknowledge customers’ email on queries/feedback/order placement within one working day.
- Follow up with customers to ensure high level satisfaction and determining future requirements.
- Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
- Ensure the availability of certificate of analysis/compliance, applying inspection status.
- Prepare, generate and disseminate customer’s reports on timely and accurately manner.
- Collecting and sustaining sales data and database of customer contacts.
- Maintain good filing and retrieval system to ensure easy access of work documents.
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