Job Description
Key Responsibilities
- Presents standard or moderately customized technical training courses using prepared or customized materials; conducts training at customer sites which may involve both domestic and international travel of short duration; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off-shift and/or weekends as assigned.
- Learns and maintains a level of product technical knowledge sufficient to prepare and present defined product courses; completes certification on all product related courses to include safety modules; complete certification on second platform and/or processes; actively certifies others.
- With assistance, develops technical training materials to include new courses for new products requiring System Business Units research and collaboration; frequently develops customized training materials per customer needs; creates new teaching media; creates and augments documentation to fill gaps in released materials; provides training and guidance to other department personnel in the standard course development process and in Instructional System Design.
- Will review system maintenance activities; helps to system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.
- Is knowledgeable of the technical training organization and operations and the AGS organization; helps to market technical courses/products available; assists in building customer relationships and selling technical training products.
- Interface skills in dealing with customers and employees; anticipates, prevents and resolves customer satisfaction issues.
- Communicates periodically with product groups to obtain current product information for course updates; represents technical training at routine divisional meetings and internal conferences; functions as lead on projects of moderate scope and complexity.
- Supports GPS in the generation of docs. Ensures field usage.
- Develop new procedures and Best Known Methods.
- First chamber Build . Work with Engineering and Manufacturing; participate on New Product final test.
- Develop technical materials.
- Observe technical activities to determine operating procedure and detail.
- Interview personnel to become familiar with products & methods.
- Study tech docs to integrate a technology, operating procedure, production sequence and detail.
- Review published materials and recommends revisions.
- Communicates with BUs to obtain current product information for courses updates; represents technical training organization at divisional meetings.
Functional Knowledge
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
- Understands key business drivers; uses this understanding to accomplish own work
Leadership
- No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
- Explains complex information to others in straightforward situations
Additional Job Description
- Support 2nd shift training when needed
- Work on 2 location when needed (Changi North Crescent or Tampines Park)
